Refund policy

Returns & Exchanges


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, contact us at alvenzioshop@gmail.com. Returns must be sent to the following address:  

Travessía Prat de la Riba, 91-95,

08849 Sant Climent de Llobregat,

Barcelona, Spain

 

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.


For any return questions, feel free to contact us at alvenzioshop@gmail.com.


Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product. We’ll evaluate the issue and make it right.


Exceptions / Non-returnable Items

We do not accept returns for:


  • Custom or personalized items
  • Items marked as final sale
  • Gift cards
  • Perishable goods, personal care items, or hazardous materials



Please reach out if you have any concerns about your specific item.


Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a new purchase separately.


EU 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition you received it, unworn or unused, with tags and original packaging, and include proof of purchase.


Refunds

Once we’ve received and inspected your return, we’ll notify you of the refund approval. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to process and post the refund.


If more than 15 business days have passed since your return was approved, contact us at alvenzioshop@gmail.com.